1. Introduction
The Eterna Eco Resorts respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you make a reservation and interact with us, and tell you about your privacy rights.
2. Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Name, age, and government-issued identification number.
- Contact Data: Email address, phone numbers, and residential address.
- Transaction Data: Booking details, payment information (processed via Razorpay).
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To process and manage your reservation and stay at our resort.
- To process payments through our payment processor, Razorpay.
- To communicate with you about your booking, including confirmations, updates, and important notices.
- To comply with legal obligations, such as maintaining guest records.
4. Data Sharing
We will not share your personal data with any third parties except:
- Razorpay, our payment processor, for the purpose of completing payment transactions.
- As required by law or in response to valid requests by public authorities.
We will never sell or rent your personal data to any third parties.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can request access, correction, or deletion of your personal data by contacting us.